OPEN MONDAY THROUGH SATURDAY 11:00 - 4:00
PAY YOUR BILL
Simmons & Clark Jewelers Guarantee
It is our goal to find you the perfect gift and we are dedicated to satisfying your jewelry needs. We proudly offer you 30 days to exchange or return your jewelry for another item or receive a refund. It is our policy that the returned items be in their original, unworn condition and be accompanied by all original online purchase documents. Any items purchased online that have been custom made, special ordered, modified, engraved, altered, or show wear, may not be returned or exchanged. If you plan to pick up your item in store, our return/exchange period begins the date your order was invoiced. When ordering rings with us, we highly recommend ordering in the proper size initially in order to maintain the integrity of the ring. We strongly recommend a sizing range of one size up or down with most of our rings, and may also recommend placing a special order for your ring in the perfect size to ensure that it fits your needs.
Please note that we do offer free cleaning and inspections at our store.
How to Return an Order
1. Obtain the Return Shipping Authorization Code. Call us at 1-313-963-2284 to obtain a return shipping authorization code. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip. For security reasons, do not write jewelry, diamonds, or other jewelry related words anywhere on the package. Please ship to: S&C, Inc., 1535 Broadway St., Detroit, MI 48226.
3. Shipment and Insurance: We recommend that you insure your return. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside box. If you do not have the original packaging, please include the ring/jewelry box inside an appropriate FedEx, UPS, or USPS packaging and seal it. Make sure you request signature required and a return receipt for confirmation that your shipment has reached Simmons & Clark. Obtain a shipping receipt to confirm that the item has been shipped. Simmons & Clark is not responsible for items lost or damaged while shipping.
Upon receipt of your package, Simmons & Clark will inspect and verify the condition of your item. Returns take approximately five business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow the monthly billing cycle in order for your credit to appear. Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund. Return shipping authorizations are active for 14 days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 313-963-2284 to request another return shipping authorization. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return.
If you have any questions about our return procedure, please reach out to us at 313-963-2284.